To our valued customers and partners:
I wanted to take a moment to provide an update on how StarTech.com is dealing with the COVID-19 (Coronavirus) outbreak. Our global operations, including customer support and shipping, remain open with regular hours. We understand that you need to keep your business operating and we remain ready to support you with the information and solutions you need to keep your technology connected.
As the well-being of our team members is a top priority, we have temporarily asked all employees to work from home where possible. While this will result in a temporary suspension of in-person meetings, we are well equipped to communicate by phone, live chat, email and videoconferencing when needed. Our website continues to be a comprehensive source of information and support resources as well.
As the safety of customers and employees is our top priority, onsite order pick-ups and product returns will not be available at StarTech.com locations until further notice. Products can be shipped through regular freight services and RMAs can be processed using our online form. Please note, as a result of COVID-19 impacts to our business, delays in shipment could be possible at this time.
We will continue to monitor the situation closely and are prepared to respond as developments occur. I believe that clear communication is important during these challenging times, and StarTech.com is committed to providing its partners with the information and support they need.
We greatly value your business and a continued safe and successful relationship is important to us. Should you have any questions or concerns, please reach out to your StarTech.com representative or our support team at www.startech.com/support.
Chief Executive Officer