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COVID-19 Update

To our valued customers and partners:

I wanted to take a moment to provide an update on how StarTech.com is dealing with the COVID-19 (Coronavirus) outbreak. Our global operations, including customer support and shipping, remain open with regular hours. We understand that you need to keep your business operating and we remain ready to support you with the information and solutions you need to keep your technology connected.

As the well-being of our team members is a top priority, we have temporarily asked all employees to work from home where possible. While this will result in a temporary suspension of in-person meetings, we are well equipped to communicate by phone, live chat, email and videoconferencing when needed. Our website continues to be a comprehensive source of information and support resources as well.

As the safety of customers and employees is our top priority, onsite order pick-ups and product returns will not be available at StarTech.com locations until further notice. Products can be shipped through regular freight services and RMAs can be processed using our online form. Please note, as a result of COVID-19 impacts to our business, delays in shipment could be possible at this time.

We will continue to monitor the situation closely and are prepared to respond as developments occur. I believe that clear communication is important during these challenging times, and StarTech.com is committed to providing its partners with the information and support they need.

We greatly value your business and a continued safe and successful relationship is important to us. Should you have any questions or concerns, please reach out to your StarTech.com representative or our support team at www.startech.com/support.

Sincerely,
Paul Seed
Chief Executive Officer
StarTech.com

6 Comments

  1. Ingerid White 7 months ago

    Are you connected with Star Tech Media that is currently advertising on Instagram? They are selling carbon filter face masks. Please reply. Am wondering if they are scammers.

    • Danielle 7 months ago

      Hi there. We are not associated with Star Tech Media and do not sell carbon filter face masks.

    • Deanna Lopez 6 months ago

      I ordered but no mask yet

      • Danielle at StarTech.com 6 months ago

        Hi Deanna. Please note that StarTech.com does not make or sell masks. We specialize in creating connectivity accessories for IT professionals. Unfortunately, it seems we’ve been mistaken for another company. We apologize for any confusion and hope you are able to find the correct business to contact about your order.

  2. Ron Tan 4 months ago

    Where can I buy your 5m Long DisplayPort 1.2 Cable with Latches M/M – DisplayPort 4k
    Product ID: DISPL5M ?

    • Danielle at StarTech.com 4 months ago

      Hi Ron! Our products are available through our channel partners, including CDW, Amazon.com, Newegg.com, PC Connection, and Insight, as well as on our website at http://www.StarTech.com.

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