Connecting you with tips, trends and news for all things connectivity

MACOS High Sierra 10.13.4 and DisplayLink Device Compatibility Issue Alert

April 11: Update

As of today, there is still no updated driver available to address the issue with products utilizing DisplayLink technology that were affected by the recent macOS High Sierra 10.13.4 update.

We have been in touch with DisplayLink and they are currently working on a solution to restore video functionality to users who have already updated their macOS. You can find the latest update from DisplayLink here:  https://support.displaylink.com/forums/287786-displaylink-feature-suggestions/suggestions/33252664-macos-high-sierra-10-13-4

We will continue to monitor the situation and share any information we receive on our blog and web pages for the impacted products.

 

Original Post

Apple recently released a new version of macOS (version 10.13.4). It was found that this new version caused compatibility issues with products that use DisplayLink technology, such as USB docking stations and video adapters. The result of this issue is that products in this category that use this technology may no longer have video.  Peripheral ports on the docking stations (usb, ethernet, audio) will continue to function.

DisplayLink is currently working on fixing the issue identified in this release. Additional information can be found on DisplayLink’s website at: http://www.displaylink.com/downloads/macos

We are monitoring the situation and will provide updated information as it becomes available. See below for a list of DisplayLink enabled StarTech.com products that may be affected by this issue:

  • DK30A2DH
  • DK30ADD
  • DK30CH2DPPD
  • DK30CH2DPPDU
  • USB2DVIPRO2
  • USB2VGAPRO2
  • USB31GEHD
  • USB32DP4K
  • USB32DVIPRO
  • USB32HD4K
  • USB32HDDVII
  • USB32HDPRO
  • USB32VGAPRO
  • USB3DDOCKFT
  • USB3DOCKH2DP
  • USB3DOCKHDPC
  • USB3SDOCKDD
  • USB3SDOCKHD
  • USB3SDOCKHDV
  • USB3SMDOCKHV
  • USBA2DPGB
  • USB3VDOCKD
  • USB3VDOCKH
  • USB3VDOCK4DP

DisplayLink is a graphics technology developed by a chip and software company with the same name that provides a solution to connect multiple displays as well as docking options to any platform.

DisplayLink is currently working on fixing this issue via a driver update. For the most up to date information on the status of this issue you can check the DisplayLink public forums where this issue is currently being tracked.

Recommendations

Since there is no immediate fix or workaround for this issue, StarTech.com suggests that customers using any of the products listed above refrain from updating to the macOS High Sierra beta path.

To ensure compatibility for your StarTech.com device, we recommend turning off automatic macOS updates on your Apple computer and remaining on 10.13.3. This will ensure compatibility for your StarTech.com device. It’s as simple as disabling the following check box in the App Store preferences:

 

Product Suggestions

If you are considering purchasing a new docking station to use with a computer running Mac OS, we recommend a Thunderbolt based model as they do not require drivers and is natively supported by Mac OS.  Thunderbolt 2 and 3 also offer higher data transfer rates which will allow for display connectivity up to 4K resolutions and dual 4K60 with Thunderbolt 3.

A list of recommended models can be found below:

Thunderbolt 3 Docking Stations

TB3DOCK2DPPD

https://www.startech.com/Cards-Adapters/Laptop-docking-stations/~TB3DOCK2DPPD

TB3DK2DPPD (US, Canada, Australia, New Zealand and Japan)

https://www.startech.com/Cards-Adapters/Laptop-docking-stations/thunderbolt-3-docking-station~TB3DK2DPPD

TB3DOCK2DPPU (UK & Europe)

https://www.startech.com/uk/Cards-Adapters/Laptop-docking-stations/~TB3DOCK2DPPU

TB3DK2DPPDUE (UK & Europe)

https://www.startech.com/uk/Cards-Adapters/Laptop-docking-stations/thunderbolt-3-docking-station~TB3DK2DPPDUE

 

Thunderbolt 3 Dual Display Adapters:

TB32DP2T

https://www.startech.com/AV/thunderbolt-3-video-adapters/thunderbolt-3-to-dual-displayport~TB32DP2T

TB32HD24K60

https://www.startech.com/AV/thunderbolt-3-video-adapters/thunderbolt-3-to-dual-hdmi~TB32HD24K60

 

 Thunderbolt 2 Docking Stations:

TB2DOCK4KDHC

https://www.startech.com/Cards-Adapters/Laptop-docking-stations/thunderbolt-2-displayport-hdmi-4kx2k-docking-station~TB2DOCK4KDHC

TB2DOCK4K2DP

https://www.startech.com/Cards-Adapters/Laptop-docking-stations/thunderbolt-2-laptop-dock~TB2DOCK4K2DP

 

For further information, please contact us directly at support@startech.com.

22 Comments

  1. James Jones 3 weeks ago

    Is there a list I can add my email address to so I can be informed when a compatible driver is available?

    • Andrew Stephen Author
      Andrew Stephen 3 weeks ago

      Hi James, we currently do not have a system to notify customers by email regarding driver availability. We will be posting updates about this issue including information about drivers to this blog as soon as they become available. You can subscribe to our RSS feed to be notified when updates are posted to the blog by visiting this link: https://blog.startech.com/feed/

      Thanks for your question!

      Andrew

      • Megan 3 weeks ago

        Andrew – when I click on that link I see all of the HTML code rather than a usable website. Can you check?

        • Andrew Stephen Author
          Andrew Stephen 2 weeks ago

          Hi Megan, are you you using Chrome as your browser? If so, you’ll need to install an extension to enable RSS feeds. Once you do this the link will display a dialog box that allows you to subscribe instead of the HTML code. If you use IE, Firefox or Safari it should work without the extension. If you need the Chrome extension, you can install it here: https://chrome.google.com/webstore/detail/rss-subscription-extensio/nlbjncdgjeocebhnmkbbbdekmmmcbfjd?hl=en

          I hope this solves the issue, let us know if you’re still having difficulty subscribing to the feed.

          Thanks!

          Andrew

  2. Jeremy 2 weeks ago

    Since there is no list, can driver updates be auto updated once available? Or should we continue to check this website for updates? I found out the USB32HDPRO won’t work the hard way, after updating my Mac…

    • Andrew Stephen Author
      Andrew Stephen 2 weeks ago

      Hi Jeremy, unfortunately driver updates won’t happen automatically with a Mac. DisplayLink is currently working with Apple on an update to provide video functionality again and as soon as the update is available, we will post information about it on this blog. We apologize for the inconvenience you are experiencing in the meantime.

  3. HP 2 weeks ago

    For those of us who have already updated, is there a simple way to go back to a previous OS version or is this an issue that is likely to be resolved in the next few days?

    • Andrew Stephen Author
      Andrew Stephen 2 weeks ago

      Hi, we aren’t able to provide a specific timeline for a resolution as it is being worked on by DisplayLink who developed the technology used in these docks. You can learn more about the current status and an interim driver they developed that enables clone mode until a permanent solution is available here: https://support.displaylink.com/forums/287786-displaylink-feature-suggestions/suggestions/33252664-macos-high-sierra-10-13-4

      Reverting back to a previous version of OS is not an easy process and comes with risks so we are not recommending that option. Please keep checking our blog for updates as we will let you know here once a solution is available.

      Best Regards,

      Andrew

  4. David 2 weeks ago

    IS there an expected date for the updated driver?? This is poor. I took the choice of going with your products as I was advised you keep up to date with Apple updates. Obviously you don’t.

    • Andrew Stephen Author
      Andrew Stephen 2 weeks ago

      Hi David, we apologize for the inconvenience this issue is causing. DisplayLink which created the technology used in many docking stations on the market, including some of our models, is working on an updated driver but we do not have an ETA yet. You can see their latest update here which includes information about an interim solution that will enable clone mode video until a complete fix is made: https://support.displaylink.com/forums/287786-displaylink-feature-suggestions/suggestions/33252664-macos-high-sierra-10-13-4

      As soon as a solution is available we will post details on our blog. Once again we apologize for the inconvenience and we anticipate the issue will be rectified soon.

  5. Bill 2 weeks ago

    Any details of when this update will be made? Back-tracking to previous OS versions is not the best idea given recent Mac security flaws.

    • Andrew Stephen Author
      Andrew Stephen 2 weeks ago

      Hi Bill, we don’t have an ETA on the availability of the update but we are monitoring DisplayLink’s progress and they are actively working on a fix. Any news or updates on a solution will be posted to our blog so keep checking back.

  6. Andy 2 weeks ago

    Unfortunately, your recommendation to turn off updates is not timely, since I already updated… Can you please notify me when there is patch available.

    • Andrew Stephen Author
      Andrew Stephen 2 weeks ago

      Hi Andy, we will be posting any updates we receive from DisplayLink regarding a new driver on this blog. To be notified when a update is posted you can subscribe to our RSS feed here: https://blog.startech.com/feed/

      We apologize for any inconvenience this issue has caused.

      Best Regards,
      Andrew

  7. Oscar 2 weeks ago

    Hi Andrew,

    Do you know if the Thunderbolt display adapters are backward compatible with previous thunderbolt versions?
    I have a 2012 MacBook but I can’t tell which version I have . The system report just displays:

    Thunderbolt Bus:

    Vendor Name: Apple Inc.
    Device Name: MacBook Pro
    UID: 0x0001000A16720DA0
    Route String: 0
    Firmware Version: 25.1
    Domain UUID: 0FB5CB23-6B5B-C75A-9C04-3E7C457AE264
    Port:
    Status: No device connected
    Link Status: 0x101
    Speed: Up to 10 Gb/s x2
    Receptacle: 1
    Port Micro Firmware Version: 2.1.3

    Thanks
    Oscar

    • Andrea McDonald 2 weeks ago

      Hi Oscar,
      A MacBook Pro from 2012 has Thunderbolt (not Thunderbolt 2 or Thunderbolt 3) ports. If a Thunderbolt 2 dock like our TB2DOCK4KDHC or TB2DOCK4K2DP is connected to a Thunderbolt port on a computer, it will work but performance may be limited. Thunderbolt 3 docks are not backward compatible with Thunderbolt or Thunderbolt 2 ports, since they use a different connector type. Depending on the setup, a simple Mini DisplayPort adapter may be a better option. Please reach out to us directly at 1-800-265-1844, Option 4, so we can look into this with you and help find a solution. We have Technical Advisors available 24 hours, 5 days a week. To reach us, and for more resources, please visit https://www.startech.com/support

      Thank you!

  8. Barbra 2 weeks ago

    Hi. I used my Display Link for dual monitor connectivity for work. I understand that DisplayLink is currently working on fixing the issue identified in this release, however, I am curious about an anticipated timeline. weeks, months, years? Any information would be helpful as i make a decision on how to proceed in regaining access to my 2nd monitor.

  9. Rev Dave 2 weeks ago

    Hi,
    Do you have a time frame? My multi screen set-up is looking very sad. Foolishly I did not check with StarTech before updating MacBookPro – After 25 years in computing you’d have thought i’d learn!!!

  10. Sheryl Landers 2 weeks ago

    What do I do if I’ve already updated my OS to 10.13.4? and how would I have known not to update it without coming here (to find a solution since my displays no longer work?

Leave a reply

Your email address will not be published. Required fields are marked *

*