MACOS High Sierra 10.13.4 and DisplayLink Device Compatibility Issue Alert
September 28, 2018: Update
With the latest driver release from DisplayLink, full functionality is returned in macOS 10.14.
After updating to macOS 10.14, the DisplayLink 5.0 drivers will need to be installed as older driver versions will not work. For more information, visit our FAQ page on this issue at: https://www.startech.com/faq/high_sierra_10_13_DisplayLink_issue#USB3SDOCKHDV
If you encounter any difficulties in the installation process, please contact our support team directly and we will be happy to help. Support information can be found at: www.startech.com/support.
August 1, 2018
DisplayLink has posted a significant update regarding a permanent solution to restore complete functionality for users with the upcoming release of Mojave (10.14). Users and developers with access to Apple’s 5th developer preview of Mojave will now see that “full support has now been restored for multiple extended DisplayLink displays where DisplayLink driver v4.3 beta 5 is installed.”
With this new Apple OS update (to be released soon, ETA unknown), we are hoping that we will see full support of DisplayLink-based StarTech.com products restored (enabling multiple displays in extended mode). With this update, our Product Development team will be doing extensive testing on the latest developer release. They are also working closely with DisplayLink on the timing for a release of updated drivers.
To view the update from DisplayLink in full, please see: https://support.displaylink.com/forums/287786-displaylink-feature-suggestions/suggestions/33252664-macos-high-sierra-10-13-4-and-mojave-10-14-early
As we have more information regarding this release and updated drivers, be sure to check out our blog for updates.
May 2: Update
DisplayLink posted an update on their support site yesterday regarding a temporary solution they plan to make available soon for this issue which would add an extended USB display while they work on finding a permanent solution for macOS users. We are continuing to monitor developments with the DisplayLink-macOS compatibility issue and will post additional updates as they become available. You can read the latest update from DisplayLink here: https://support.displaylink.com/forums/287786-displaylink-feature-suggestions/suggestions/33252664-macos-high-sierra-10-13-4
April 26: Update
While there is still no solution available to address the video issue that arose for Mac users who have installed the macOS High Sierra 10.13.4 update, DisplayLink which makes the technology that enables extended video in many docking stations on the market, published this update yesterday:
“DisplayLink has committed significant resources to finding a way to restore extended mode display support in a future release of macOS. We have made solid progress towards identifying a solution, however our team needs to complete more work before we can communicate a release plan for a driver that will restore extended mode displays.”
You can read the full post from DisplayLink here: https://support.displaylink.com/forums/287786-displaylink-feature-suggestions/suggestions/33252664-macos-high-sierra-10-13-4
We are continuing to monitor developments on this issue and will post any significant updates to this blog.
April 11: Update
As of today, there is still no updated driver available to address the issue with products utilizing DisplayLink technology that were affected by the recent macOS High Sierra 10.13.4 update.
We have been in touch with DisplayLink and they are currently working on a solution to restore video functionality to users who have already updated their macOS. You can find the latest update from DisplayLink here: https://support.displaylink.com/forums/287786-displaylink-feature-suggestions/suggestions/33252664-macos-high-sierra-10-13-4
We will continue to monitor the situation and share any information we receive on our blog and web pages for the impacted products.
Apple recently released a new version of macOS (version 10.13.4). It was found that this new version caused compatibility issues with products that use DisplayLink technology, such as USB docking stations and video adapters. The result of this issue is that products in this category that use this technology may no longer have video. Peripheral ports on the docking stations (usb, ethernet, audio) will continue to function.
DisplayLink is currently working on fixing the issue identified in this release. Additional information can be found on DisplayLink’s website at: http://www.displaylink.com/downloads/macos
We are monitoring the situation and will provide updated information as it becomes available. See below for a list of DisplayLink enabled StarTech.com products that may be affected by this issue:
DisplayLink is a graphics technology developed by a chip and software company with the same name that provides a solution to connect multiple displays as well as docking options to any platform.
DisplayLink is currently working on fixing this issue via a driver update. For the most up to date information on the status of this issue you can check the DisplayLink public forums where this issue is currently being tracked.
Since there is no immediate fix or workaround for this issue, StarTech.com suggests that customers using any of the products listed above refrain from updating to the macOS High Sierra beta path.
To ensure compatibility for your StarTech.com device, we recommend turning off automatic macOS updates on your Apple computer and remaining on 10.13.3. This will ensure compatibility for your StarTech.com device. It’s as simple as disabling the following check box in the App Store preferences:
If you are considering purchasing a new docking station to use with a computer running Mac OS, we recommend a Thunderbolt based model as they do not require drivers and is natively supported by Mac OS. Thunderbolt 2 and 3 also offer higher data transfer rates which will allow for display connectivity up to 4K resolutions and dual 4K60 with Thunderbolt 3.
A list of recommended models can be found below:
Thunderbolt 3 Docking Stations
TB3DK2DPPD (US, Canada, Australia, New Zealand and Japan)
TB3DOCK2DPPU (UK & Europe)
TB3DK2DPPDUE (UK & Europe)
Thunderbolt 3 Dual Display Adapters:
Thunderbolt 2 Docking Stations:
For further information, please contact us directly at firstname.lastname@example.org.