MACOS High Sierra 10.13.4 and DisplayLink Device Compatibility Issue Alert
April 11: Update
As of today, there is still no updated driver available to address the issue with products utilizing DisplayLink technology that were affected by the recent macOS High Sierra 10.13.4 update.
We have been in touch with DisplayLink and they are currently working on a solution to restore video functionality to users who have already updated their macOS. You can find the latest update from DisplayLink here: https://support.displaylink.com/forums/287786-displaylink-feature-suggestions/suggestions/33252664-macos-high-sierra-10-13-4
We will continue to monitor the situation and share any information we receive on our blog and web pages for the impacted products.
Apple recently released a new version of macOS (version 10.13.4). It was found that this new version caused compatibility issues with products that use DisplayLink technology, such as USB docking stations and video adapters. The result of this issue is that products in this category that use this technology may no longer have video. Peripheral ports on the docking stations (usb, ethernet, audio) will continue to function.
DisplayLink is currently working on fixing the issue identified in this release. Additional information can be found on DisplayLink’s website at: http://www.displaylink.com/downloads/macos
We are monitoring the situation and will provide updated information as it becomes available. See below for a list of DisplayLink enabled StarTech.com products that may be affected by this issue:
DisplayLink is a graphics technology developed by a chip and software company with the same name that provides a solution to connect multiple displays as well as docking options to any platform.
DisplayLink is currently working on fixing this issue via a driver update. For the most up to date information on the status of this issue you can check the DisplayLink public forums where this issue is currently being tracked.
Since there is no immediate fix or workaround for this issue, StarTech.com suggests that customers using any of the products listed above refrain from updating to the macOS High Sierra beta path.
To ensure compatibility for your StarTech.com device, we recommend turning off automatic macOS updates on your Apple computer and remaining on 10.13.3. This will ensure compatibility for your StarTech.com device. It’s as simple as disabling the following check box in the App Store preferences:
If you are considering purchasing a new docking station to use with a computer running Mac OS, we recommend a Thunderbolt based model as they do not require drivers and is natively supported by Mac OS. Thunderbolt 2 and 3 also offer higher data transfer rates which will allow for display connectivity up to 4K resolutions and dual 4K60 with Thunderbolt 3.
A list of recommended models can be found below:
Thunderbolt 3 Docking Stations
TB3DK2DPPD (US, Canada, Australia, New Zealand and Japan)
TB3DOCK2DPPU (UK & Europe)
TB3DK2DPPDUE (UK & Europe)
Thunderbolt 3 Dual Display Adapters:
Thunderbolt 2 Docking Stations:
For further information, please contact us directly at email@example.com.